Refund Policy
At HeadshotWork, we strive to provide you with the highest quality AI-generated professional headshots. We understand that sometimes things might not go as expected, which is why we have a comprehensive refund policy in place.
Refund Eligibility
100% Money-Back Guarantee
You are eligible for a full refund if:
- Your request is made within 14 days of purchase
- You haven't downloaded any AI-generated photos
- The service failed to meet quality expectations due to technical issues
Partial Refund Eligibility
You may be eligible for a partial refund if:
- You encountered significant technical problems that prevented proper service delivery
- The generated results were significantly different from our advertised examples
Refund Process
Step 1: Contact Support
Email us at support@headshotwork.com with the subject line "Refund Request"
Step 2: Provide Information
Include the following details in your email:
- Your order number or transaction ID
- Date of purchase
- Reason for requesting a refund
- Any relevant screenshots or examples (if applicable)
Step 3: Review Process
Our team will review your request within 2 business days and may contact you for additional information if needed.
Step 4: Refund Processing
If approved, refunds will be processed within 5-10 business days to your original payment method.
Important Notes
Processing Time
While we strive to process refunds quickly, it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
Payment Method
Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will work with you to find an alternative solution.
Currency
Refunds will be processed in the original currency of the purchase. Any currency conversion fees or differences in exchange rates are beyond our control.
Non-Refundable Cases
Refunds will not be issued in the following cases:
- Requests made after the 14-day period (for unused services)
- If you've already downloaded or used the generated images
- For claims of dissatisfaction without clear technical issues
- If the service was used in violation of our Terms of Service
Contact Us
If you have any questions about our refund policy, please don't hesitate to contact us:
Email: support@headshotwork.com
Address: 66 Avenue des Champs-Élysées
75008 Paris, France